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Abstract: The Effects of Incentive Regulation on Retail Telephone Service Quality in the United States
Abstract
The Effects of Incentive Regulation on Retail Telephone Service Quality in the United States
The Review of Network Economics
Vol. 2, Issue 4 - December 2003, pp 355-375
Author
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David E. M. Sappington
Department of Economics, University of Florida
E-mail: [email protected] |
Abstract
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This article provides a review and critique of the empirical literature that examines the effects of incentive regulation on retail telephone service quality in the United States. The literature provides mixed findings. Some dimensions of service quality appear to improve under incentive regulation (relative to rate of return regulation) while others deteriorate. Suggestions for much-needed future research are offered.
Keywords: incentive regulation, service quality, telecommunications, United States
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